History[ edit ] InCongress passed Act No.
I am very disappointed with customer service hotline number! Jean Reply This is to call your attention and formally file a complaint regarding my experience with your customer service personnel at Powerplant Mall, Makati.
I am an expat and on August 11,I decided to have a Globe postpaid account. I have been working in Manila for 5 years, and all those years, I had a Globe prepaid account. I received the phone in good faith, as would a regular customer. I took care of the phone. Just to share a bit of myself here, I am a very meticulous and careful person.
On August 14, barely 3 days after using the phone, I noticed a discoloration on the left side of the screen. I was busy working but intended to raise the concern the following day to Globe office.
The following day August 15the screen discoloration spread to the rest of the screen. I went to Globe Powerplant at 11am and discussed the matter with your front desk customer service Ms.
I was told that my phone will be inspected by the technician, and they will come back to me after days regarding the diagnosis. I was not issued a service phone as replacement to the phone that was retrieved from me. I have been told as well that there must have been some weight or pressure exerted on the phone which resulted to the discoloration.
I explained to your Globe representative that there was no weight nor pressure. I was careful as always on the device. I was told as well that there is an option, and that is to have it repaired by Samsung.
This will cost me Php6, Despite several explanations, your Globe representative insisted that the decision is from Samsung and they Globe will abide to the decision of Samsung. I do not know if your frontliners know the concept of customer service.
I am your customer, not Samsung. Samsung is your provider.
Your customer service representative made me feel that my statement has no weight. Samsung is also the one who diagnosed the problem. If you continue to conduct business in this manner, you will have unsatisfied and unhappy customers.Step into a world of action-packed games, blockbuster films, non-stop music, and more with Globe’s mobile and broadband plans and promos.
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My plan is P 4G LTE Internet only. The modem with built it wifi router has just been installed hours ago in my place. I forgot to ask the installer. Archives and past articles from the Philadelphia Inquirer, Philadelphia Daily News, and yunusemremert.com